FAQ

Frequently Asked Questions (FAQ)

General Questions

1. What does your company do?

We specialize in exporting and distributing high-quality products across multiple industries, including hotel textiles (bed sheets, towels, bathrobes, etc.), food products (rice, corn, fish, shrimp), and visa facilitation services. Our goal is to provide reliable, efficient, and customer-focused solutions.

2. Where are you located?

Our company is based in Bangladesh, but we operate on a global scale, exporting products to various countries while also distributing within Bangladesh.

3. Do you offer customized products?

Yes, we provide customization options for hotel textiles, including logos, colors, sizes, and fabric types, to meet your business needs. Contact us for details.

4. What types of hotel textiles do you offer?

We offer a range of hotel essentials, including: Bed sheets (various sizes: Twin, Queen, King) Towels (Hand towels, Bath towels, Face towels) Bathrobes (Terry cloth, Waffle weave, Microfiber) Pillow and blanket covers (Cotton, Polyester blends, Custom options)

5. What food products do you export?

We specialize in exporting premium-quality food products, including: Rice (Parboiled, White, Aromatic, and Non-Basmati varieties) Corn (for human consumption and animal feed) Shrimp & Fish (Black Tiger shrimp, freshwater prawns, and other seafood varieties)

6. How do you handle visa facilitation services?

We provide professional visa assistance for individuals and businesses looking to travel abroad. Our team ensures a smooth process, offering guidance on documentation, application, and approvals.

7. How can I place an order?

You can place an order by contacting us via email, phone, or WhatsApp. Once we confirm product availability and specifications, we will process your order accordingly.

8. What are your payment terms?

We accept Telegraphic Transfer (TT) and Letter of Credit (LC). Our standard payment policy requires 30% advance payment, with the remaining balance settled before shipment.

9. What is your shipping process?

We handle safe and secure shipping through trusted logistics providers. Once your order is confirmed, we arrange for export and domestic distribution, ensuring timely delivery.

10. Do you offer international shipping?

Yes, we export globally. Shipping costs and delivery times depend on the destination and order size. Contact us for a detailed shipping estimate.

11. How long does delivery take?

Delivery times vary depending on location and product type. International shipments usually take 2-6 weeks, while domestic orders within Bangladesh are delivered within a few days.

12. What if I receive a damaged product?

We ensure quality checks before shipping, but in case of damage, please report the issue within 48 hours of receiving the product, and we will assist you with a resolution.

13. How can I get more information?

For any inquiries, customization requests, or support, please contact us: 📞 WhatsApp: +8801977765823 📧 Email: info@abeers.me We’re here to assist you!